The Business Brain
See how our AI customer service agent processes every inquiry — from understanding your question to generating visual product cards and accurate answers, all grounded in verified factory knowledge.
How It Works
Every customer inquiry flows through 6 intelligent stages
Customer Query
User asks a question in any language (Chinese, English, Japanese)
AI Brain (Claude)
Anthropic Claude model analyzes intent, language, and context
Knowledge Base Lookup
Matches query against ~3K tokens of verified factory data
Anti-Hallucination Guard
Validates response against knowledge base — blocks fabricated claims
Generative UI Engine
Determines card type: product, quote, capability, or certification
Visual Response
Returns formatted text + interactive cards with real images and links
Customer Query
User asks a question in any language (Chinese, English, Japanese)
AI Brain (Claude)
Anthropic Claude model analyzes intent, language, and context
Knowledge Base Lookup
Matches query against ~3K tokens of verified factory data
Anti-Hallucination Guard
Validates response against knowledge base — blocks fabricated claims
Generative UI Engine
Determines card type: product, quote, capability, or certification
Visual Response
Returns formatted text + interactive cards with real images and links
Knowledge Architecture
Compact, cost-efficient knowledge base — everything the AI needs to answer accurately
Company Profile
Scale, certifications, equipment, core capabilities, IP partnerships
~800 tokens
Product Portfolio
25+ brands, 100+ products across 7 categories with specifications
~700 tokens
Manufacturing Process
6-stage collaboration flow, DFM, tooling, QC, logistics details
~900 tokens
Compliance & Pricing
Safety standards, certifications, MOQ, payment terms, lead times
~500 tokens
Generative UI Cards
AI dynamically generates interactive visual components based on context
Product Card
Shows product image, brand, materials, process, certifications, and links to portfolio
Triggered by: cases, examples, brands
Quote Card
Displays MOQ, tooling estimate, lead time, and next steps for starting a project
Triggered by: pricing, MOQ, "I want to make"
Capability Card
Highlights equipment specs, capacity, and competitive advantages
Triggered by: equipment, machines, facilities
Certification Card
Shows certification name, scope, and issuing body
Triggered by: certifications, compliance, standards
Anti-Hallucination System
Four layers of protection ensure the AI never fabricates information
Knowledge-Only Responses
AI can only cite facts present in the verified knowledge base. No external information or assumptions.
Capability Boundary
AI knows we are an injection molding factory — it will not claim we do fabric sewing, plush toys, or other unrelated processes.
Client-Side Enrichment
Product images and portfolio links are matched on the frontend from real data — the AI doesn't generate URLs.
Graceful Fallback
When unsure, the AI suggests contacting the sales team directly rather than guessing.
AI Agents for Every Factory Process
Customer service is just the entry point. The same knowledge vault can power AI agents across your entire manufacturing operation.
DFM Agent — The "Digital Master Craftsman"
The DFM (Design for Manufacturing) process is the most time-consuming, experience-dependent, and dispute-prone stage in toy manufacturing. An AI DFM Agent transforms decades of tooling expertise into an automated pre-screening system that catches 90% of design issues before a single dollar is spent on steel.
Geometric Complexity
IP figures have irregular curved surfaces. AI must identify undercuts, determine which can use slides/lifters, and flag impossible geometry.
Non-linear Physics
Sink marks depend on wall thickness, gate location, holding pressure, cooling time, and material type — not just 3D geometry.
Craftsman's Intuition
Senior engineers spot flow-fill issues and weld lines at a glance. This "craft intuition" must be trained from thousands of historical mold records.
"We're not building AI to replace your engineers. We're building a 'Digital Master Craftsman' — turning decades of mold expertise into an automated mine-sweeper that catches problems before they cost money."
DFM Smart Review
Auto-analyze 3D files for manufacturability — catch 90% of design issues before tooling
Days → Minutes
Instant Tooling Estimator
AI-powered mold cost estimation from uploaded CAD files
~90% accuracy
B2B Lead Qualifier
Auto-score and prioritize incoming RFQs and inquiries
+75% conversion
Dynamic Scheduler
AI-optimized production scheduling across 30+ machines
OEE +35%
Visual Inspector
Computer vision defect detection at 1,200 parts/minute
99.9% accuracy
Market Intelligence
Track competitor moves, IP trends, and pricing shifts automatically
+10% win rate
Technology Stack
AI Model
Claude Haiku 4.5
Framework
Next.js 16 + React 19
Hosting
Vercel Edge
Languages
ZH · EN · JA
Service Capacity
How many customers can the AI serve each month?
Starter
~2,000
conversations / month
~400-600
unique customers served / month
HK$ 500 / mo
Estimated AI running cost
Business
~3,000
conversations / month
~600-1,000
unique customers served / month
HK$ 800 / mo
Estimated AI running cost
Enterprise
~10,000
conversations / month
~2,000-3,500
unique customers served / month
HK$ 1,200 / mo
Estimated AI running cost
Each conversation averages 3-5 message exchanges. AI handles inquiries 24/7 — equivalent to 2-3 full-time customer service staff.
Ready to deploy the Business Brain?
Add AI-powered customer service to your manufacturing website today.